Effective Date: 01/01/2025
Last Updated: 01/21/2025
411 Roofing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services and consent to receive SMS and email communications.
By providing your personal information and opting in to communications, you agree to this Privacy Policy.
1. Information We Collect
Contact Information. First name, last name, email address, and mobile phone number.
Communication Preferences & Consent Records. Your opt-in/opt-out status; the exact consent text presented; consent method (e.g., form checkbox), date/time, IP address, page URL, and user agent.
Device/Network Information. IP address, browser type, operating system, and related metadata.
Usage Data. Interactions with our site and messages (e.g., opens, clicks, replies such as STOP/HELP).
2. How We Use Your Information
Communications. To send transactional messages (confirmations, reminders, updates) and, where permitted, informational/promotional messages about services offered by 411 Roofing.
Compliance & Record Keeping. To maintain legally required consent and opt-out logs and meet carrier/A2P requirements.
Service Improvement. To monitor performance, troubleshoot, and improve our services and messaging effectiveness.
3. How We Share Your Information
We do not sell, rent, or lease your personal information.
Service Providers. We may share data with trusted vendors (e.g., messaging/email platforms, carriers, aggregators, analytics) solely to deliver and manage communications and for compliance/operations on our behalf.
Important A2P Note. Text messaging originator opt-in data and consent will not be shared with third parties except to carriers, aggregators, or service providers that support delivery of Text Message services.
Legal Requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect rights, safety, or integrity of our services.
4. Consent for SMS & Email Communication
By providing your contact information and opting in, you consent to receive SMS and email from 411 Roofing.
Message frequency varies. Message and data rates may apply. Messages may be sent using an automatic telephone dialing system (auto-dialer). Consent is not a condition of purchase.
Opt-Out Options
SMS: Reply STOP to any message to unsubscribe. You’ll receive a final confirmation SMS. No further SMS will be sent unless you re-enroll (e.g., by replying START or re-opting in via a form). For assistance, reply HELP or email [email protected]. Email: Click the unsubscribe link in any marketing email. You may still receive transactional or service-related emails after unsubscribing from marketing.
5. Data Retention
We retain personal information only as long as necessary for the purposes described here, including legal, accounting, carrier, or audit obligations (e.g., consent/opt-out logs).
6. Security
We implement administrative, technical, and physical safeguards designed to protect your information. No system is completely secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
Access – get a copy of your data. Correction – fix inaccuracies. Deletion – request erasure, subject to legal limits. Data Portability – receive data in a usable format.
To exercise rights, email [email protected]. We may require reasonable verification of your identity.
8. International Data Transfers
Your information may be transferred to and processed in countries including the U.S. and Canada. We take appropriate measures to ensure transfers comply with applicable laws.
9. Third-Party Websites
Our site or communications may link to third-party websites. Their privacy practices are governed by their own policies; we are not responsible for them.
10. Changes to this Policy
We may update this Privacy Policy periodically. Changes take effect upon posting the updated policy with a revised “Last Updated” date.
11. Contact Us
For questions or privacy requests, email [email protected].